What is KnownHost?
KnownHost Reseller Hosting is a cPanel and WHM program for agencies and resellers. Buyers apply their logo and favicon to customer cPanel, webmail, and DirectAdmin, use private nameservers, create packages, and manage isolated client accounts under their own brand.
Audience
Hosting resellers, agencies, web developers, IT service providers
✦ Brand
See how the software can be presented as your own, including branding of the platform, customer experience and other key areas.
| Capability |
Status |
| Custom domain |
✅ |
| Branded frontend |
✅ |
| Branded login |
? |
| Branded emails |
✅ |
| Per-client branding |
? |
View all Brand capabilities →
✦ Brand Capabilities (Full details)
| Capability |
Status |
| Logo / brand assets |
✅ |
| UI brand configuration |
? |
| Favicon |
✅ |
| Branded frontend |
✅ |
| Branded login |
? |
| Custom domain |
✅ |
| Branded emails |
✅ |
| Branded reports / documents |
? |
| Backend dashboard branding |
? |
| Per-client branding |
? |
| Provider branding removal |
✅ |
| Branded mobile app |
? |
| Branded app-store app |
? |
| Branded customer support surfaces |
? |
Learn more about Brand capabilities in the White-Label Capability Framework →
⚒ Flexibility
See how the software can be adapted to your needs across key areas such as configuration, customer management, monetisation and integrations.
| Capability |
Status |
| Multi-client / sub-accounts |
✅ |
| Per-client configuration |
✅ |
| Workflow configuration |
? |
| Native integrations |
✅ |
| Webhooks |
? |
| Subscription & pricing configuration |
✅ |
| White-Label API |
? |
View all Flexibility capabilities →
⚒ Flexibility Capabilities (Full details)
Configuration & Workflow
| Capability |
Status |
| Basic no-code configuration |
✅ |
| Visual builder |
? |
| Custom fields / forms |
? |
| Workflow configuration |
? |
| Conditional logic |
? |
| Custom pages / interfaces |
? |
| Native integrations |
✅ |
| Webhooks |
? |
Customer & Account Management
| Capability |
Status |
| Multi-client / sub-accounts |
✅ |
| Per-client configuration |
✅ |
| Feature visibility |
? |
| Roles & permissions |
? |
| Reseller management |
✅ |
| Multi-tenant management |
? |
Packaging & Monetisation
| Capability |
Status |
| Subscription & pricing configuration |
✅ |
| Configurable billing |
? |
| Payment gateway integration |
? |
| Client billing / invoicing |
? |
Localisation
| Capability |
Status |
| Language localisation |
? |
| Currency |
? |
| Time zones |
? |
| Localised formats |
? |
| Local payment methods |
? |
Developer / Code Capabilities
| Capability |
Status |
| White-Label API |
? |
| White-Label SDK |
? |
Learn more about Flexibility capabilities in the White-Label Capability Framework →
◎ Community Signals
See what customers and users say about the software's white-label experience:
KnownHost reseller hosting comes with fast, knowledgeable and consistently responsive support. The trade-offs raised are older: in 2018 resellers on the then new reseller product saw repeated downtime and sluggish response, with uptime under 99.5% over 30 days on the top reseller tier, and in 2019 a reseller hit an unexplained resource limit that stopped a widely used WordPress plugin from loading content.
| White-label strengths |
Considerations |
| Fast, knowledgeable support |
Repeated downtime and sluggish response on the reseller product (2018) |
| Decent server performance for the price |
Unexplained reseller resource limits broke a WordPress plugin (2019) |
| Consistently fast response and great service for a year (2019) |
- |
View buyer implications →
What this means for buyers
KnownHost suits agencies that value fast support. Ask which resource limits apply on reseller accounts and monitor uptime yourself in the first weeks.
Buyer fit
Agency
Core question: Can I operate and adapt it as my own offering for multiple customers?
Yes, with checks. Agencies praise the support, but should confirm resource limits for heavier WordPress sites.
Reseller
Core question: Can I resell it under my brand with workable margins and packaging?
Partly. Support is strong, but no reseller describes branding or margins.
Sources
Selected quotes
"Had a great year with KH reseller account, consistently fast response, great service, one of the best we've experienced."
- eddimax, Web Hosting Talk, May 2019
"ended up telling us some general limitation on reseller accounts."
- eddimax, Web Hosting Talk, May 2019
"I moved over to the newly launched Reseller account (needing much less space and bandwidth than I had on VPS). Since then I've had numerous issues with downtime (shown via Pingdom) and sluggish response."
- bchalker, Web Hosting Talk, September 2018
"I would be 100% happy customer if not this, as the support is great and helped me few times"
- JakH, Web Hosting Talk, September 2018
"Knownhost support is great, very responsive. Never got any agent that was a slouch as the ones from HostGator or other EIG companies."
Status Key
| Status |
Meaning |
| ✅ |
Capability confirmed |
| ❌ |
Capability not available |
| ? |
Unable to verify the capability |
| N/A |
Not applicable to this software/category |
